Last updated: October 25, 2025

1. Introduction

Creamy Heaven (“we”, “our”, “us”) operates the following mobile applications and associated services (collectively referred to as “Services”):

* Creamy Heaven – for customers placing orders

* Creamy Heaven Franchise – for franchise owners and managers

* Creamy Heaven Rider – for delivery partners

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our apps or visit our website https://www.creamyheaven.com.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

For details on refunds and cancellations, please visit our Refund Policy page: https://www.creamyheaven.com/Cancellation-Refund-Policy

2. Information We Collect

We may collect and process the following categories of information depending on the app you use:

A. Common Information (All Apps)

* Name, mobile number, and email address

* Login or authentication details

* Device information (model, operating system, unique identifiers)

* IP address and general location

* App usage data, crash reports, and analytics

* Firebase Cloud Messaging (FCM) token for notifications

B. Customer App – Creamy Heaven

* Delivery address and order details

* Payment-related information (handled securely by payment gateways)

* Preferences, feedback, and ratings

* Location data (for order delivery and tracking)

C. Franchise App – Creamy Heaven Franchise

* Franchise or business details

* Contact details of owners or managers

* Sales and order data

* Uploaded business verification documents

D. Rider App – Creamy Heaven Rider

* Rider profile (name, contact number, ID proof)

* Real-time GPS location (for live delivery tracking)

* Delivery logs, work hours, and payment details

3. How We Use the Information

We use your data to:

* Provide, manage, and improve our Services

* Process orders, deliveries, and franchise operations

* Communicate important updates, alerts, and offers

* Enhance app functionality and resolve issues

* Verify identity and prevent fraudulent activity

* Comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share limited data in the following cases:

* With service providers such as Firebase, AWS, and analytics tools to operate and maintain our apps

* With payment gateways (e.g., Cashfree, Razorpay) for secure transaction processing

* With delivery partners or franchise owners to complete service requests

* With law enforcement when legally required

* All third-party service providers are required to maintain appropriate security and confidentiality measures.

5. Data Storage and Security

We store your information securely using cloud infrastructure such as AWS and Firebase with encryption and controlled access.

We take reasonable precautions to protect data against unauthorized access, alteration, or misuse.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

You may request deletion of your data by contacting us at tech@creamyheaven.com.

7. Your Rights and Choices

You may:

* Request access, correction, or deletion of your information

* Withdraw consent for marketing or communication

* Disable app permissions such as location or notifications from your device settings

* Opt out of non-essential data collection where applicable

8. Cookies (Website Only)

Our website uses cookies to improve performance, personalize content, and analyze site traffic.

You can disable cookies through your browser settings, though this may affect certain website functions.

9. Third-Party Services

Our apps and website use the following services that may collect limited user data as per their own policies:

* Firebase (Google LLC) – analytics, authentication, and push notifications

* Amazon Web Services (AWS) – hosting and data storage

* Cashfree / Razorpay – secure payment processing

Please review their respective privacy policies for additional details.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on https://www.creamyheaven.com/privacy-policy with a revised “Last updated” date.

Your continued use of the Services after such changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or data-related requests, please contact us at:

Creamy Heaven

Email: tech@creamyheaven.com

Website: https://www.creamyheaven.com

13. Compliance

This Privacy Policy complies with:

* Google Play Developer Program Policies (User Data Policy)

* Information Technology Act, 2000 and IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

* GDPR (General Data Protection Regulation) principles for transparency and user consent